Aftersales Specialist (m/f/d) Projects and Technical Service

Everyone's talking about sustainable energy - we're getting it on track.

We are a company with probably the most experienced employees in our technology field in the world. As a joint venture of Daimler Truck AG and the Volvo Group AB, we are responsible for all activities along the entire value chain for fuel cell systems: from research and development to production and marketing for use in trucks and other applications outside vehicles. The goal is to establish cellcentric as a leading global manufacturer of fuel cells, contributing to climate-neutral and sustainable transportation.

In cellcentric Aftersales, you will play a central role in product development and in supporting our customers. You are responsible for the smooth handling of the after-sales process, the processing of technical inquiries and the coordination of customer requirements to ensure maximum customer satisfaction. 

Responsibilities: 

• You will be responsible for processing and coordinating inquiries in the after-sales and product development process;
• You are committed to ensuring that the technical and economic after-sales objectives are taken into account in the product development process;
• You identify future spare parts requirements and define the spare parts portfolio;
• You recognize the relevance of technical changes for the service organization and adapt the technical documentation;
• You identify technical problems and support their diagnosis and rectification;
• You check and implement technical requirements for new components;
• You work closely with suppliers and internal teams to design service-oriented products;
• You ensure that quality and key performance indicators (KPIs) are met in the after-sales area;
• You create training materials for customers and partners for product use and maintenance;
• You coordinate customer requirements and forward them to the relevant departments.

Experience and Qualification: 

• You are a state-certified automotive technician or have a comparable vocational qualification or alternatively have completed a degree in engineering;
• You have at least 3 years of experience in technical aftersales, ideally in the automotive or mechanical engineering industry;
• Ideally, you already have knowledge of fuel cell systems and experience with common systems (e.g. MS Office, SAP, Codebeamer);
• You are experienced in conducting negotiations and have strong communication and problem-solving skills;
• Our values of passion, perseverance, personal responsibility and trusting cooperation are also the framework for successful collaboration for you;
• You love working in an international environment and speak English as well as German.

Benefits:

• We offer you interesting, autonomous and varied activities with corresponding development prospects in a traditional company with a start-up mentality in one of the top future industries; 
• You will receive a very attractive compensation package;
• With us you can flexibly arrange your working hours, work on a mobile basis and also bring your assignment up to 20 days a year from other EU countries;
• We offer you at least 30 days of vacation per year;
• You want a company pension plan, private and occupational accident insurance, capital-forming benefits?  That's what you get from us;
• With us, work-life balance is not just an empty promise: we offer you flexible working time models for parents or part-time employees;
• With our comprehensive health management program, we support your fitness and well-being – from regular yoga sessions and an attractive bike leasing option to voluntary health check-ups by our company doctor directly at our locations;
• Our restaurant provides you with soul food at a discounted price;
• You will be challenged - but also encouraged through a wide range of training and development opportunities;
• On top, we offer you exclusive leasing and purchase conditions for Mercedes-Benz and Smart vehicles.

Additional information:

If your heart beats for fuel cells and you are looking for exciting challenges in the field of sustainable and climate-neutral mobility, we look forward to receiving your informative application documents.

Please apply online only and enclose your CV, a cover letter and certificates. 

We are particularly pleased to receive applications from severely disabled persons and persons with disabilities of equal status.

Please assign your application to a job requisition. Otherwise the recruiter won't get your application.